Lower purchase cost
Previous insurance rate was 6%; tiered pricing now starts as low as 2% (2%-5%), with reductions up to 67%
6service upgrades
Comprehensive insurance service improvements
0basic insurance included
Automatic with every order, no claim needed
3day fast claims
Faster payout processing
2member privileges
Gold/Platinum member benefits
Six Major Upgrades
Free basic insurance
All consolidated goods include free basic insurance; no claim needed, up to ¥500 for lost parcels maximum payout
Broader coverage
Now covers customs hold, partial loss, and shipping damage and other scenarios you care about
Higher payouts
If goods are damaged in transit, full shipping refund, plus insurance payout up to full insured value (previously max ¥500 without freight refund)
Faster claims
Payout within 3 business days after assessment; claim speed up to 60% faster
Two member privileges
Gold/Platinum members get 2 basic insurance privileges:Privilege 1: partial loss up to ¥200 per item (regular members up to ¥100)Privilege 2: damage coverage up to ¥100
Case Comparison
See the difference at a glance
Insured value ¥0
Case 1: 5KG parcel, goods value ¥800
Old plan: ¥20/KG, payout ¥100
New plan: up to ¥500 payout
Insured value ¥3000
Case 2: 10KG sea freight with ¥2000 damage
Old plan: no freight refund, max ¥500
New plan: full freight refund ¥100 + ¥2000 damage payout
Insured value ¥2500
Case 3: 6KG air freight, goods value ¥2500
Old plan: 6% premium ¥150, full payout
New plan: 3% premium ¥75, full payout
Insured value ¥0
Case 4: 5KG sea freight member, goods value ¥800
Old plan: ¥20/KG, payout ¥100
New plan: up to ¥500 payout
FAQ
Can in-transit goods use the new insurance rules?
Yes. You may choose either the old or new rules for in-transit goods.
Can insured value exceed actual goods value?
No. Payout uses the lower of insured value and purchase price.
Can insurance be refunded? How to claim?
Refundable before packing/shipping. Once shipped, contact support to claim.
